Frequently Asked Questions
Everything you need to know about shopping with kikki.K
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within Australia. International delivery times vary by location, generally arriving within 10-15 business days.
What is your return policy for stationery and home goods?
We offer a 30-day return policy for most items in original condition. Please note that personalized or monogrammed products cannot be returned unless they are faulty.
Can I track my order after it has been shipped?
Yes, once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to the carrier's website.
Do you offer personalization or monogramming services?
Many of our leather journals, planners, and travel accessories can be personalized with our signature gold, silver, or rose gold foil monogramming.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Afterpay.
Are your paper products sustainably sourced?
We are committed to sustainability. The majority of our paper products are FSC-certified, ensuring they come from responsibly managed forests.